What can we help you with?
|
|
|
Account
How do I log into my Shoptiques Account?
You can always log into your Shoptiques account by going to boutiqueadmin.shoptiques.com. This link can be accessed by clicking on the button below, or going to www.shoptiques.com and clicking on "Boutique Login" on the bottom of the page.
How do I reset my password?
First go to your Boutique Admin login page. From here, select "reset password" and follow the instructions.
Product Photography
Where can I get product photos?
Does Shoptiques provide any product photos?
What are your Photography Guidelines?
Why weren't my photos approved?
How do I get help with my product photos?
What if I can't get high resolution photos from my vendor?
I'm arranging my own photoshoot, what do I need to know?
Does Shoptiques provide any product photos?
What are your Photography Guidelines?
Why weren't my photos approved?
How do I get help with my product photos?
What if I can't get high resolution photos from my vendor?
I'm arranging my own photoshoot, what do I need to know?
Where can I get product photos?
Your vendors and suppliers are a great source of product photos! Download the template below for our suggested verbiage which you can adapt and email to your vendors to ask for product photos. It's important to reach out to your vendor directly so that you get permission to reuse their images, and also to get access to the original high-resolution versions of the photograph.
Does Shoptiques provide any product photos?
Shoptiques maintains a product database which is filled with images shot in our New York studio as well as photos from brands that we partner with to upload their full collections. Using these images & product descriptions is the fastest way to add product since most of the work is already done! You can find instructions for how to add products further down this page in the Product section.
The brands that we currently partner with include:
Stay tuned as we'll be adding more brands regularly!
The brands that we currently partner with include:
- Umgee
- Lilla P
- Loeffler Randall
- Funktional
- Cameo
- Elan
- Wooden Ships
- Kule
- Miss Me
- Bee & Dee
- Monoreno
- Dex Clothing
- Black Tape Clothing
- Adrianna Papell
- Leo & Sage
- POl Clothing
- Press Fashions
- Kersh among others.
Stay tuned as we'll be adding more brands regularly!
What are your Photography Guidelines?
Some key requirements:
Whether you are providing your own professional photography or adapting photos from vendors, we recommend that you review our photo guidelines in full before adding product images for our team to approve. We suggest adding a few test photos for approval before investing a lot of time uploading the bulk of your product images. Any questions? Send us an email help@shoptiques.com
- Images should be high-resolution and resized to 1050 x 1575 pixels.
- Images should be oriented vertically or "portrait" style.
- The entire product should be visible in the image
- Models should be cropped from above the lip down for Women's products and with faces showing for Kids' products
- Clothing shot on a mannequin or hanger will not be accepted (high end hangers are ok for shopkids.com)
- Jewelry and accessories should be shot against a plain white background which should be edited to appear true-white
- Shoe listings must feature an image of the left shoe facing to the left.
Whether you are providing your own professional photography or adapting photos from vendors, we recommend that you review our photo guidelines in full before adding product images for our team to approve. We suggest adding a few test photos for approval before investing a lot of time uploading the bulk of your product images. Any questions? Send us an email help@shoptiques.com
Why were my photos not approved/taken down from the site?
The most common reasons that photos are not approved or taken down from the website
- Image resolution is not clear.
- The image doesn't fill the whole area
- Clothing is not photographed on a professional e-commerce model
- Photo violates copy-right of a third party.
How do I get help with my product photos?
Your best resource is our Photography Guidelines. If you need help editing photography, we recommend checking out our Tutorial Videos.
For professional photo-editing services, we highly recommend Pixelz. For less than a dollar an image, they can crop, resize and remove backgrounds from your images for you!
For professional photo-editing services, we highly recommend Pixelz. For less than a dollar an image, they can crop, resize and remove backgrounds from your images for you!
(Please note that Pixelz can only edit high-resolution professional images which otherwise meet our guidelines)
What if I can’t get high resolution photos from my vendor
We recommend scheduling a professional photo shoot:
I'm arranging my own photoshoot, what do I need to know?
If you are considering producing your own product photography, we recommend that you first consult with a member of the Boutique Success Team to ensure that you have an excellent understanding of our standards. Images you submit from your own shoot must exceed the general standards for vendor photography, and should be on par with the quality of photography produced in our own studio.
Experienced professionals:
Our recommendations:
- Photographer should have e-commerce, or fashion background, and have experience shooting in a studio.
- Agency models should be working professionally in fashion or e-commerce.
- Standard/straight models: 5’8” or taller with bust: 32” waist: 24” hips: 34.”
- Plus-size models: 5'8" or taller, wears between a size 8-16 (US).
- Equipment:
- Camera needs to be a professional grade DSLR, (tripod is 100% essential and remote is recommended)
- Studio space should have sufficient natural light and/or a continuous lighting kit.
If you are planning a photo-shoot with the help of a professional team, please consult with our team prior to your shoot, we also recommend viewing the resources below.
Additional Best Practice Guides produced by our photo-editing partner, Pixelz.
|
|
|
|
|
DIY or just getting started:
Before planning a shoot to photograph merchandise for shoptiques.com, you should have a mastery of the fundamentals. Below are great resources to learn what it takes to produce beautiful product photography.
Taking great photos out of camera is just the first step. Click here to learn about Pixelz and how they can help make your images e-commerce ready!
- DIY 1: Set Up on a Budget
- DIY 2: Using Your Camera's Manual Settings
- Using the Correct White-Balance
- Understanding Aperture
- Choosing the Right ISO
- Mistakes to Avoid in Jewelry Photography
- Guide to Photographing Accessories
- Dos and Don'ts of Footwear Photography
- Photographing White Objects
- Photographing Highly Reflective Products
Taking great photos out of camera is just the first step. Click here to learn about Pixelz and how they can help make your images e-commerce ready!
Photoshoots
How does Shoptiques' studio service work?
How often can I book a photoshoot?
How much does it cost to have my merchandise photographed by Shoptiques?
When should I send my merchandise and when will it be sent back?
What should I send and what should I not send to be photographed?
What is the inventory spreadsheet?
I'm an international boutique partner, how can I arrange a photoshoot?
How often can I book a photoshoot?
How much does it cost to have my merchandise photographed by Shoptiques?
When should I send my merchandise and when will it be sent back?
What should I send and what should I not send to be photographed?
What is the inventory spreadsheet?
I'm an international boutique partner, how can I arrange a photoshoot?
How does Shoptiques' studio service work?
- Request a photoshoot via this form to secure a date.
- Send us your merchandise and product information.
- Our professional studio team will style, model and photograph your merchandise.
- Images and provided product descriptions will be uploaded to your e-store and to make your merchandise available for sale!
- We can also send out a "New Arrivals" mailing on your behalf to encourage your customers to shop.
How often can I book a photoshoot?
There is no limit to how many photoshoots you can book, however you can only book 1 photoshoot at a time.
Booking for subsequent photoshoots is dependent on sell-through from previous shoots. For example, if we shoot 10 of your pieces, you should make at least 5 or 6 sales from the items we shot before requesting another shoot. During periods of high demand, priority will be given to stores with higher sell-through.
Booking for subsequent photoshoots is dependent on sell-through from previous shoots. For example, if we shoot 10 of your pieces, you should make at least 5 or 6 sales from the items we shot before requesting another shoot. During periods of high demand, priority will be given to stores with higher sell-through.
How much does it cost to have my merchandise photographed by Shoptiques?
There is no fee for our photoshoot services only the commission that you would pay anyways!
You are responsible for covering the cost of shipping items to and from our studio in New York City. We would also recommend purchasing additional insurance when shipping items of value.
You are responsible for covering the cost of shipping items to and from our studio in New York City. We would also recommend purchasing additional insurance when shipping items of value.
When should I send my merchandise and when will it be sent back?
Merchandise must arrive no later than two business days prior to the photo shoot date. This gives us enough time to check in all merchandise, and steam/style/prep for our apparel items.
All products are shipped back the following day after a photoshoot. The time frame in which you will receive the items will be determined by the shipping provider and whether you have expedited this shipment (you will be providing us with the shipping label, so if you would like, you can overnight the products back to the store).
If you are shipping with Fed-Ex or USPS, please arrange your pick-up for the business day after the shoot. If you are shipping with UPS, they regularly pick-up at our studio, so there is no need to schedule a pick-up.
All products are shipped back the following day after a photoshoot. The time frame in which you will receive the items will be determined by the shipping provider and whether you have expedited this shipment (you will be providing us with the shipping label, so if you would like, you can overnight the products back to the store).
If you are shipping with Fed-Ex or USPS, please arrange your pick-up for the business day after the shoot. If you are shipping with UPS, they regularly pick-up at our studio, so there is no need to schedule a pick-up.
What should I send and what should I not send to be photographed?
We recommend that you send:
Please only send us swimwear and lingerie if you are confirmed specifically for a swimwear and lingerie shoot. If you send us swimwear/lingerie we will not be able to photograph it.
Please do not send:
- Items for which you have a deeper inventory and full size-run (if applicable). You must have at least 3 units of the item in stock if you are sending it to be shot in our studio. We also recommend sending pieces that, when possible, can be re-ordered.
- Items that are in season and sell well in store. We recommend sending us your best pieces for each photoshoot since subsequent scheduling will be based on the performance of those items on the site.
Please only send us swimwear and lingerie if you are confirmed specifically for a swimwear and lingerie shoot. If you send us swimwear/lingerie we will not be able to photograph it.
Please do not send:
- Items that are "one of a kind" or personalized.
- Items which are out of season.
- Items that are less than $20 in value.
- Dresses: We recommend sending size 2 or 4
- Pants: We recommend size 26
- Other Clothes: We recommend size Small
- Shoes: We recommend size 7, left foot (if shooting on a model for styling purposes, size 9.
What is the inventory spreadsheet?
The Inventory Spreadsheet is a specially formatted Excel spreadsheet which you are required to fill out with your product and inventory information. Prior to your photoshoot, please complete the spreadsheet and send a digital copy to photoshoots@shoptiques.com. A printed copy of this spreadsheet should also be included with the merchandise you send to our studio.
The inventory spreadsheet should be sent to us no later than two business days before the shoot. Without this spreadsheet, we are not able to upload products to the site for you.
The Inventory Spreadsheet can be downloaded below and can also be found attached to your photoshoot confirmation email.
The inventory spreadsheet should be sent to us no later than two business days before the shoot. Without this spreadsheet, we are not able to upload products to the site for you.
The Inventory Spreadsheet can be downloaded below and can also be found attached to your photoshoot confirmation email.
I'm an international boutique partner, how can I arrange a photoshoot?
At this time, we do not offer free photoshoots for boutiques located outside of the United States.
If your boutique is located in Canada or the United Kingdom, we have a network of preferred photographers. These photographers have been pre-screened by our team to ensure their images will be accepted for our site.
Our Preferred photographers are independent contractors, so Shoptiques does not facilitate the scheduling, timing, or pricing of these shoots, however we can recommend their work based on our previous experience.
If your boutique is located in Canada or the United Kingdom, we have a network of preferred photographers. These photographers have been pre-screened by our team to ensure their images will be accepted for our site.
Our Preferred photographers are independent contractors, so Shoptiques does not facilitate the scheduling, timing, or pricing of these shoots, however we can recommend their work based on our previous experience.
Products
How do I add products to my Shoptiques e-store?
How do I edit a product photo or description?
How do I add a variant or edit a product that's already live on the site?
What do the different tabs on my product page mean?
How do I add products to my Shoptiques page using the Photo Database?
How do I add products to my Shoptiques page using my own images?
How do I add products using #shopstagram?
What kind of items can I sell on Shoptiques?
How do I edit a product photo or description?
How do I add a variant or edit a product that's already live on the site?
What do the different tabs on my product page mean?
How do I add products to my Shoptiques page using the Photo Database?
How do I add products to my Shoptiques page using my own images?
How do I add products using #shopstagram?
What kind of items can I sell on Shoptiques?
How do I add products to my Shoptiques e-store?
There are three ways to add products to your e-store:
- Shoptiques Photo Database - any item photographed in Shoptiques studio can quickly be added to your e-shop via our Photo Database.
- Shoptiques Add Product Tool - you can add any professional photos sourced from your vendor via our Add Product Tool.
- Shoptiques Photo Shoot (US only) - Shoptiques hosts photo shoots in our New York Studio. If you’d like us to photograph your product please submit a photo shoot request. We will be in touch within the week when you’ve been confirmed for a photo shoot date.
How do I edit a product photo or description?
In your Boutique Admin page, go to the 'Add Products' tab and click on 'Unsubmitted' to view items which can be edited and re-submitted for approval. If the item is already live on the site please email help@shoptiques.com and we will revert the item back into ‘Unsubmitted.’
How do I add a variant or edit a product that's already live on the site?
At this time, you are not able to edit a product description or image once the product is live on the site, However, you can email the updated photos and/or product descriptions tohelp@shoptiques.com. We will be happy to make changes and updates for you!
What do the different tabs on my product page mean?
|
There are 5 different tabs found on your product page:
|
|
How do I add products to my Shoptiques page using the Photo Database?
|
To add products using Shoptiques Photo Database, you first need to log into your Boutique Admin.
Images added through our database are "pre-approved" and will automatically be added to your e-store as long as you do not modify the product description. |
Please note that all products added through our
|
How do I add products to my Shoptiques page using my own images?
|
To add products using your own images you first need to log into your Boutique Admin.
|
|
After your product is submitted, our approval team will review the item within 2 business days (but usually much faster!) and make the item available for sale. Once the product is added, you will receive an email notification that it has gone live, at which point you should verify that the inventory level is accurate.
How do I merge my product with another boutique's?
See a product that you carry that another boutique sells as well? We can merge the items on our website, which allows customers to shop all of the available sizes and quantities of the products. This will increase your products' visibility for potential customers! Please fill out the form below:
Inventory Management
How do I adjust my inventory?
What is the "take boutique offline" button and how do I use it?
How do I delete a product?
Do you have any tips for managing inventory?
What is the "take boutique offline" button and how do I use it?
How do I delete a product?
Do you have any tips for managing inventory?
How do I adjust my inventory?
|
You have 24/7 access to adjust inventory levels on Shoptiques at any time. Please note, that inventory levels on Shoptiques should be 100% accurate at all times of the day.
To update the inventory level of a product you first need to log into your Boutique Admin.
|
|
Please confirm that all changes have been fully saved
before minimizing or exiting this screen.
What is the "take boutique offline" button and how do I use it?
You are only live and shoppable when you want to be! The 'Take boutique offline' button is the ON/OFF switch for your Shoptiques e-store. If are going through, or foresee, a time when you cannot fulfill orders, take your e-store offline and all products will immediately become unavailable (ie. not for sale) on the site.
To take your boutique offline, log into your Boutique Admin, and select the "Take Boutique Offline" button on the lower left hand side.
When you are ready to start selling again, click this button again (which will read 'Take boutique online') and all previously listed products will once again become available for sale. You should correct and adjust your inventory at this time.
To take your boutique offline, log into your Boutique Admin, and select the "Take Boutique Offline" button on the lower left hand side.
When you are ready to start selling again, click this button again (which will read 'Take boutique online') and all previously listed products will once again become available for sale. You should correct and adjust your inventory at this time.
|
|
Please note-if you do not log into your Boutique Admin for 5 days, we will automatically take your boutique offline to ensure that the inventory levels are accurate for our customers.
How do I delete a product?
You do not delete a product in Shoptiques, but instead you should zero out the inventory level. This allows you to add the item back in stock if it is ever returned or re-ordered. Because deleting product which have a sale associated with them will cause issues in the back-end of the technology used for your e-store, we do not recommend deleting products.
To keep your products organized, we recommend updating the SKU of the item to have text such as "Out of Stock" so that you know not to add these back in to your inventory.
To keep your products organized, we recommend updating the SKU of the item to have text such as "Out of Stock" so that you know not to add these back in to your inventory.
Do you have any tips for managing inventory?
- Only list inventory on Shoptiques that is in the store and ready to ship out immediately.
- Identify items sold through Shoptiques by adding a reminder to your price-tags.
- As soon as a Shoptiques order comes through, pull that item off of the sales floor right away.
- Update your Shoptiques inventory in real time throughout the day.
- Buffer your inventory.
- Take your boutique “offline” to give yourself some breathing room.
What kind of items can I sell on Shoptiques?
Please see the list below for the types of product Shoptiques sells. If we don't currently carry items you would like to sell on Shoptiques.com, please let us know right here and we will review your request.
What items CANNOT be sold on shoptiques.com?
Beauty products: we do not sell cosmetics, bath and body products, skincare products, massage oils, or toiletries, such as toothbrushes, brushes and razors.
Liquids: no liquids can be sold on the site.
Medicine: no medicine should be sold on the site, however, unique gift sets that include over the counter medicines can be sold.
Vintage items, or items made with repurposed or vintage fabrics.
Men’s items: men’s clothing, accessories, and gift items are not sold on shoptiques.com. We do, however, sell unisex watches, and cufflinks for women.
Children’s items: children’s clothing is not sold on shoptiques.com. We do, however, sell baby clothing and other baby related items under the home & gift category.
Pet items: we do not sell any pet products, including pet gifts.
Live plants, this is due to import/export regulations and because items are easily damaged in transit.
Curtains
Bedding: duvet covers, comforters, sheets, non-decorative pillow-cases and pillows cannot be sold on shoptiques.com. Decorative pillows and throws, however, can be sold.
Lighting items: pendants, table & desk lamps, floor lamps, bulbs, cord kits, novelty lighting. Prohibitively high shipping costs and high damage rates make these items more difficult to manage logistically. If and when we are able to provide a logistical solution to these issues, we may be able to sell this category on the site.
Furniture: beds, sofas, chairs, tables, storage, and shelving cannot be sold on shoptiques.com. Any other furniture items, even if they do not weigh more than 10 lbs, will not be approved for sale on the site.
Laser pointers
Adult toys and lubricant.
Alcohol, however, we do sell shot glasses, cocktail shakers and other related products.
Tobacco and smoking paraphernalia.
Weapons, including pepper spray.
Liquids: no liquids can be sold on the site.
Medicine: no medicine should be sold on the site, however, unique gift sets that include over the counter medicines can be sold.
Vintage items, or items made with repurposed or vintage fabrics.
Men’s items: men’s clothing, accessories, and gift items are not sold on shoptiques.com. We do, however, sell unisex watches, and cufflinks for women.
Children’s items: children’s clothing is not sold on shoptiques.com. We do, however, sell baby clothing and other baby related items under the home & gift category.
Pet items: we do not sell any pet products, including pet gifts.
Live plants, this is due to import/export regulations and because items are easily damaged in transit.
Curtains
Bedding: duvet covers, comforters, sheets, non-decorative pillow-cases and pillows cannot be sold on shoptiques.com. Decorative pillows and throws, however, can be sold.
Lighting items: pendants, table & desk lamps, floor lamps, bulbs, cord kits, novelty lighting. Prohibitively high shipping costs and high damage rates make these items more difficult to manage logistically. If and when we are able to provide a logistical solution to these issues, we may be able to sell this category on the site.
Furniture: beds, sofas, chairs, tables, storage, and shelving cannot be sold on shoptiques.com. Any other furniture items, even if they do not weigh more than 10 lbs, will not be approved for sale on the site.
Laser pointers
Adult toys and lubricant.
Alcohol, however, we do sell shot glasses, cocktail shakers and other related products.
Tobacco and smoking paraphernalia.
Weapons, including pepper spray.
What items not previously sold CAN be sold on shoptiques.com?
Solid soaps are the only bath and body product which can be sold on Shoptiques.com.
Body jewelry such as nose rings and belly-button rings can be sold. The standard return policy must be honored for these items (returnable for a full refund within 14 days from when the customer receives the item). Please note that while these items can be sold on the site, we cannot photographs these items in our studio.
Body jewelry such as nose rings and belly-button rings can be sold. The standard return policy must be honored for these items (returnable for a full refund within 14 days from when the customer receives the item). Please note that while these items can be sold on the site, we cannot photographs these items in our studio.
Is there have a minimum price point for merchandise?
There is no minimum price point. If you wish to send items to our studio to be photographed, however, the item must be at least $20. If your item costs less than $20 we’d recommend using Shopstagram to post the item.
Is there a maximum price point for merchandise?
There is no maximum price point. Keep in mind that if you sell items at a high price-point, you may wish to purchase additional shipping insurance for your business.
Keep in mind that for items at a higher price point to sell, they should be well represented by the photographs and product description. If the item is hand-made or if the stones are precious, the value should be clearly communicated. Online customers are very sophisticated and if the price is unjustifiably high, they won't trust the merchant.
Are there dimensional constrictions for items listed on shoptiques.com? There are no dimensional restrictions at this time. The only restriction is weight - we do not sell or ship merchandise weighing over 10 lbs.
Keep in mind that for items at a higher price point to sell, they should be well represented by the photographs and product description. If the item is hand-made or if the stones are precious, the value should be clearly communicated. Online customers are very sophisticated and if the price is unjustifiably high, they won't trust the merchant.
Are there dimensional constrictions for items listed on shoptiques.com? There are no dimensional restrictions at this time. The only restriction is weight - we do not sell or ship merchandise weighing over 10 lbs.
Can I sell 100% fur, fur trim, animals skins (such as python) and other animals products?
These items can all be sold on shoptiques.com. If you sell items of this description, however, please be sure to include detailed information in the product description.
For customs purposes, we require the following:
For customs purposes, we require the following:
- Country of origin
- Species name
- Information about whether the animal was farmed or wild
Does Shoptiques sell products with profanity?
Profanity is allowed, but individual items will be reviewed with scrutiny. We do not allow content that is hateful, offensive, insulting, or vulgar.
Does Shoptiques sell religious items?
Religious items are allowed, but individual items will be reviewed with scrutiny. We do not allow content that is hateful, offensive, insulting, or vulgar.
Does Shoptiques sell books or other products that include nudity?
We do allow products with nudity, however, we do not allow pornography. Although pornography can be difficult to define, an item generally qualifies as pornography when it is a particularly extreme or explicit version of mature content. We do not allow content that is hateful, offensive, insulting, or vulgar. All items with nudity and mature content will be carefully reviewed by our Merchandising team.
What kind of tech items does Shoptiques sell?
Shoptiques is a curated marketplace known for its unique items. If the products you are trying to list are widely available at the Apple store, Best Buy, etc. - they won't be approved. Shoptiques fills the void in the market for unique products.
All tech gifts under 10 lbs. such as phone accessories: unique phone cases or chargers; small gadgets; unique cameras and fun accessories; audio: unique headphones, speakers, cassette players will be approved if they comply with all other policies and guidelines.
All tech gifts under 10 lbs. such as phone accessories: unique phone cases or chargers; small gadgets; unique cameras and fun accessories; audio: unique headphones, speakers, cassette players will be approved if they comply with all other policies and guidelines.
Orders
How do I know when I receive an order?
How do I set up text notifications for orders?
I did not see an email notification for my last order - what might be causing this?
How do I change my notification settings?
What do order statuses mean in my Boutique Admin?
I received an order but I cannot print my shipping label, what is causing this?
I received an order for an item I no longer have in stock - what do I do?
How do I process a "Pickup In-Store" order?
How do I set up text notifications for orders?
I did not see an email notification for my last order - what might be causing this?
How do I change my notification settings?
What do order statuses mean in my Boutique Admin?
I received an order but I cannot print my shipping label, what is causing this?
I received an order for an item I no longer have in stock - what do I do?
How do I process a "Pickup In-Store" order?
How do I know when I receive an order?
When you receive an order you will be notified in a few ways:
- Email Notification - this includes order number, picture of the item, and the shipping label, return instructions and packing slip to ship out
- Text Notifications - this is a brief ping to notify you that an order has been placed. You’ll have to go online and check out the order details
- Boutique Admin - click on the “Orders” tab. All pending orders will be in the “New Orders” sub section.
How do I set up text notifications for orders?
To setup text notifications, simply send an email to help@shoptiques.com with your cell phone number and service provider (ie: Verizon, AT&T Etc).
I did not see an email notification for my last order- what might be causing this?
If you did not receive an email notification, it may have gone to your spam folder. Please add these email addresses to your contact list to ensure important notifications do not go to spam: support@shoptiques.com and help@shoptiques.com. Review this page for instructions on adding contacts to your Safe Sender list.
When you're first getting started, we recommend checking your 'Orders' tab in your Boutique Admin as well as checking your spam folder to ensure no orders are slipping through the cracks.
If you did not a receive an order email and the email was not found in your spam folder, please notify us by emailing help@shoptiques.com so we can investigate the issue.
When you're first getting started, we recommend checking your 'Orders' tab in your Boutique Admin as well as checking your spam folder to ensure no orders are slipping through the cracks.
If you did not a receive an order email and the email was not found in your spam folder, please notify us by emailing help@shoptiques.com so we can investigate the issue.
How do I change my notification settings?
If you would like to add or delete email addresses or phone numbers to receive order notifications, please email your requests to help@shoptiques.com and we will update the system for you.
What do order statuses mean in my Boutique Admin?
All of your Shoptiques orders have a status in our system which allows our team to effectively communicate to customers when they should expect to receive their Shoptiques orders. These statuses are described below:
- Ship ASAP: This is a new order that has not yet been scanned as out for shipment by the shipping provider. Please note, there may be a slight delay before the shipping provider scans in the order and the item status changes.
- Shipped: This is an order that has been scanned by the shipping provider and out for shipment. At this point, the customer has received a notification that the item is on its way
- Delivered: This is an order that has been successfully delivered to the recipient according to the shipping provider
- Cancelled: This is an item that has been cancelled by the customer. Please do not ship out this order
- Awaiting return: This an order in which the customer has initiated a return in our system. This order
- Pickup: This is an order that was purchased for pickup in store. Once the customer collects this order, please email our team at help@shoptiques.com
- Collected: This is an order that was purchased for pickup in store and the customer has collected the item.
- Partially returned: This is an order where one of multiple items in an order was returned, and the return was approved
- Returned: This is an order where all items in the order were returned and the return was approved.
I received an order but I cannot print my shipping label, what is causing this?
If you have received an order and the shipping label will not print, these are the possible reasons:
- The order has been flagged by our team as potentially fraudulent. Until this issue has been resolved, we will wait to cancel the order. In this circumstance, we will email or call you with instructions of how to handle the order.
- The customer's shipping address is not valid. If a customer attempts to place an order to a P.O. box, for instance, or the customer enters in an address that is not validated by our shipping partners, the label will not print. In this circumstance, please email help@shoptiques.com with the order number and a brief explanation.
- The order is for an international customer and DHL does not have distribution in the area. In this circumstance, please email help@shoptiques.com with the order number and a brief explanation and we will advise you on how to process the order.
I received an order for an item I no longer have in stock- what do I do?
Please call your vendor immediately and see if you can re-order the item for the customer. Then send us an email immediately letting us know whether or not you can re-order and if so, how long it will take for the replacement to be shipped out.
PLEASE DO NOT SEND A SIMILAR STYLE OR REPLACEMENT ITEM TO THE CUSTOMER WITHOUT FIRST CONSULTING OUR TEAM.
Remember! Up-to-date inventory and efficient order processing are extremely important to the success of boutique partners and the happiness of our customers.
PLEASE DO NOT SEND A SIMILAR STYLE OR REPLACEMENT ITEM TO THE CUSTOMER WITHOUT FIRST CONSULTING OUR TEAM.
Remember! Up-to-date inventory and efficient order processing are extremely important to the success of boutique partners and the happiness of our customers.
How do I process a "Pickup In-Store" order?
When making a purchase online, Shoptiques customers have the option to pick up their items in-store! This is a great way to increase foot traffic, meet your customers, and even up-sell!
When you receive a "pickup in-store" order, you will be notified in the order email, and the order will also display in a separate "pickup in store" section of the 'Orders' tab in your Boutique Admin.
Once the customer collects the item in store, please email help@shoptiques.com with the order number so we can mark it as collected. The order will be paid out after the 14 day return window has run its course following this notification.
When you receive a "pickup in-store" order, you will be notified in the order email, and the order will also display in a separate "pickup in store" section of the 'Orders' tab in your Boutique Admin.
Once the customer collects the item in store, please email help@shoptiques.com with the order number so we can mark it as collected. The order will be paid out after the 14 day return window has run its course following this notification.
Returns
What is Shoptiques' Return Policy?
How do I process a return?
How do I approve or reject a return?
How do I minimize returns?
How do I process a return?
How do I approve or reject a return?
How do I minimize returns?
What is the Shoptiques' Return Policy?
Shoptiques offers a 14 day return window for unworn, unused merchandise. The return window begins from the date the customer received the item, not from the date the order was shipped.
This applies to all products with the exception of:
This applies to all products with the exception of:
- Intimates, including shape-wear, bras, panties, tights, and socks, which are all final sale items.
- Shoes returned with postage stickers on the original shoebox.
- Returns received after 14 days of the original order receipt date.
- Returns received in damaged or worn condition.
How do I process a return?
Please accept returns when at all possible as this is in everyone's best interest! This increases the likelihood that this customer will return and continue to make purchases in the future. |
|
How do I approve or reject a return?
- Log into your Boutique Admin
- Select the 'Returns' tab on the left side navigation
- Click on 'Items received' which will appear on the right. Once you click 'Items received' you will see the option to 'approve' or 'reject' the return. If you are rejecting a return, please enter a comment as to why the return is being rejected so our team can review and follow up.
- Once your rejected return is processed, we will let the customer know.
- Once the accepted return is processed, we will immediately refund you the commission and the customer the cost of the item. Please note, this item will then immediately be listed as available in your e-store inventory so please adjust accordingly.
*Please note returns will automatically be approved if you do not approve or reject them with 7 days of receipt.
How do I minimize returns?
We HATE returns as much as you do - after all, we cover the cost of shipping and provide the customer support! Having said that, returns are a normal part of e-commerce and a generous policy promotes customer retention and loyalty.
To minimize return as much as possible:
To minimize return as much as possible:
- Write great product descriptions. The more detail, as far as fit etc., the better. Fabric detail is also important. For instance, a garment may be more sheer than you can tell in the picture. Let the customers know in the product description. For more specific guidance on product descriptions, please review the Photography Guidelines.
- Provide great images. The more product images the better. If a product has an interesting detail, you should always have an image of that detail. The more product images you have associated with each item, the less likely it is for the customer to receive an item they are not expecting. Please also make sure that product images are true to color!
- Don't list items that you notice are a difficult fit in-store (you've seen customers try it on, use your judgement).
- Acknowledge that certain product categories, such as pants and shoes, are more prone to returns. Having said that, we sell these product categories very well, so it is a calculation that you should make as a business whether or not to list these items.
- Make sure you ship the right item to the right customer! This may sound obvious, but it happens.
Packaging and Shipping
How should I package an order?
How do I request more Shoptiques packaging materials?
Where can I buy additional packaging?
Why is packaging important?
Why include a hand-written note?
How do I ship an order?
How do I ship an international order with DHL?
How quickly do I need to ship out an order?
What does expedited shipping mean?
Where can I find a drop off location for my shipping provider?
How do I request more Shoptiques packaging materials?
Where can I buy additional packaging?
Why is packaging important?
Why include a hand-written note?
How do I ship an order?
How do I ship an international order with DHL?
How quickly do I need to ship out an order?
What does expedited shipping mean?
Where can I find a drop off location for my shipping provider?
How should I package an order?
Before shipping out any Shoptiques order:
- Thoroughly inspect any item being shipped for damage such as holes, stains, chips and scratches. If an item is not in excellent condition, please contact us at help@shoptiques.com and do not ship out the order.
- Triple check that the item you are sending is the exact item that the customer ordered (correct color, size etc.).
- Make sure that the shipping materials you are using will adequately protect the item from any damage in transit. Please use additional packaging (such as bubble wrap or a box) to make sure the item arrives intact and in good condition
- Please ensure that the shipping label is fully taped to all packages. All sides of the shipping label must be fully taped to the package (we recommend covering the entire label in tape to protect from the elements).
How do I get more Shoptiques packaging materials?
Shoptiques requires all stores to ship their items using flat poly bags due to the cost of shipping. Shoes, Bags and Home decor items can be shipped via a box to ensure they are not damaged. Shoptiques doesn't provide packaging materials at this time. However, you can find free and low-cost packaging options below:
- FREE option: Please order here free USPS Padded Envelope for all domestic shipments or you can use DHL-provided poly bags for international shipments.
- Pink (or other colored) Packages can be found here.
- Kraft padded mailers can be found here.
- Easy fold mailers can be found here.
- Bubble lined mailers can be found here.
- Tissue paper can be purchased in bulk here.
- Uline is a good source for low-cost shipping supplies.
Why is packaging important?
Everyone knows that exciting feeling you get when you see a shiny new package at your doorstep, or on your desk! Unfortunately, you probably also know the feeling when you open that package and were unfortunately sent the wrong item or it's damaged. You have to call the website, ship back the item, but worst of all that special find you were so excited about isn't in your closet.
Shipping orders to our customers in GREAT condition is characteristic of some of the highest performing boutiques on our site. If a customer has an order issue (especially if it's their first purchase) the chances of them shopping on the site again is next to none. Many Shoptiques customers are highly loyal and prefer to shop from the same boutiques over and over again, so every order you ship out is an opportunity to delight the customer and gain a loyal fan for your Shoptiques store!
Shipping orders to our customers in GREAT condition is characteristic of some of the highest performing boutiques on our site. If a customer has an order issue (especially if it's their first purchase) the chances of them shopping on the site again is next to none. Many Shoptiques customers are highly loyal and prefer to shop from the same boutiques over and over again, so every order you ship out is an opportunity to delight the customer and gain a loyal fan for your Shoptiques store!
Why include a hand-written note?
Our mission at Shoptiques is to bring the personalized shopping experience you get at a boutique to e-commerce! As such, we highly encourage all of our stores to include a handwritten note in Shoptiques packages. Our customers LOVE when they receive a handwritten note, and this is a great way to form a loyal following for your store on our site. Some stores will even include a little gift in their packages to add an extra WOW for the customer!
How do I ship an order?
When you receive an order you will receive an email notification that includes the order details. You can also always see your orders by clicking on the 'Orders' tab in your Boutique Admin. Please add 'support@shoptiques.com' to your email contact list to ensure that order notifications are not sent to spam.
- Print the shipping label, return instructions, and packing slip.
- Package the item so that the order will arrive in excellent condition.
- Stick the shipping label on the envelope or box securely.
- Give the order to the appropriate shipping provider (USPS, Canada Post, Parcelforce or DHL).
- Make sure the order is scanned in so that the order status is updated.
How do I ship an international order with DHL?
All international orders are shipped by DHL. These orders should be prepared and packaged in the same way, but there are additional labels that you will be required to print and attach to the order.
- The first page is the Shipping Label, which should be attached securely to the package.
- The second page that says Archive is for your records. You don't have to include that in the package.
- The third page is the Commercial Invoice, this is very important as customs needs this to allow the package to cross international borders. Please make sure to tape this loosely to the top of the package. It will be ripped off by a customs officer.
How quickly do I need to ship out an order?
Orders should be shipped out within 1 business day. If an order is not shipped out for 2 business days, you may be charged a delayed shipping penalty. Please note stores that ship out orders same day enjoy 3x more orders.
Please note that orders will only be marked as 'Shipped' in our system once the label is scanned in by the shipping provider. So please when you drop off the package - ask the staff member to scan your package and provide you with a receipt. This expedites the scanning of the package in their system and ensures you have proof of drop off if the package is lost.
Customers who receive their order quickly are much more likely to become repeat customers, so it is in the interest of both Shoptiques and our partners to ensure that we delight our customers with the speed of shipping!
Please note that orders will only be marked as 'Shipped' in our system once the label is scanned in by the shipping provider. So please when you drop off the package - ask the staff member to scan your package and provide you with a receipt. This expedites the scanning of the package in their system and ensures you have proof of drop off if the package is lost.
Customers who receive their order quickly are much more likely to become repeat customers, so it is in the interest of both Shoptiques and our partners to ensure that we delight our customers with the speed of shipping!
What does expedited shipping mean?
Customers on Shoptiques have the ability to purchase an item and pay an additional fee for expedited shipping. The order email you will come with a note if the item must be expedited to the customer.
For all orders placed before 3:00PM - ORDER MUST SHIP OUT THAT SAME DAY.
For any orders placed after 3:00PM - order must ship out the following business day (at latest).
For all orders placed before 3:00PM - ORDER MUST SHIP OUT THAT SAME DAY.
For any orders placed after 3:00PM - order must ship out the following business day (at latest).
Where can I find a drop off location for my shipping provider?
United States Postal Service (USPS):
Click here to find a USPS drop off location.
Canadian Stores:
Click here to find a Canada Post drop off location.
UK stores:
Click here to find a Parcelforce drop off location.
International orders:
Click here to find a DHL drop off location.
Click here to find a USPS drop off location.
Canadian Stores:
Click here to find a Canada Post drop off location.
UK stores:
Click here to find a Parcelforce drop off location.
International orders:
Click here to find a DHL drop off location.
Payments
How do I enter in my payout information?
When do I get paid?
How do I view a breakdown of my payments?
When do I get paid?
How do I view a breakdown of my payments?
How do I enter in my payout information?
- Go to your Boutique Admin and select 'Account Settings'
- Then select 'Payout Information'
- Enter your account and routing numbers and press update.
Please note, these details are never saved in our system, we securely send them directly to our payment processing partner, Stripe.
If you are entering in your EIN, it is best if you enter in your business checking account information for payout.
If you are entering in your Social Security Number, it is preferable if you enter in your personal banking information for payout.
When do I get paid?
Payment is issued on the 1st and 15th of every month by direct deposit.
You will be paid for an order in the following payment cycle after the 14 day return window has run its course for that order. Please note that the customer has 14 days to return an item after they received it (not after you shipped it). You can check when an order is eligible for payout by selecting the plus sign next to an order to view the 'Last day to return' date.
You will be paid for an order in the following payment cycle after the 14 day return window has run its course for that order. Please note that the customer has 14 days to return an item after they received it (not after you shipped it). You can check when an order is eligible for payout by selecting the plus sign next to an order to view the 'Last day to return' date.
How do I view breakdown of my payments?
You can see a breakdown of all order payments by going to the 'Orders' tab in the Boutique Admin and clicking on the gray 'Run Order Report' button. This will allow you to export a .csv file with a breakdown of all payment, including commission amount, payout, sales tax, etc.